Zyna

This error should be solved.

I told you there's nothing we can do. If you are so certain this can be fixed please suggest a possible solution. As far as I'm aware there's no way to fix this, since we use the Launcher to modify BattleForge so it can connect to our servers. This modification makes the anti-viruses treat out Launcher as a virus. The only thing we can do is to make people aware of this, and to help them with adding the correct exceptions. If you also added an exception for BattleForge in the windows defender then you have a different issue. You'll be able to find the solutions for the most common issues here: https://forum.skylords.eu/index.php?/topic/4207-need-help-check-this-thread-first-clientupdater-troubleshooting/ Your particular error indicates that you need to update your graphics drivers, or that you need to install direct x.

@Wildblue Did you also add an exception for Windows Defender? We changed our Launcher with this update, that's why you need to add the new exception.

This should be fixed by adding "BattleForge.exe" and "Launcher.exe" as exceptions for your anti virus. Please try to edit the "config.json" in your C:\Users\{WindowsUsername}\Documents\BattleForge\ folder. Try changing "fullscreen": false to "fullscreen": true. I hope this fixes the crash.

@Ghostrider You have to add an exception for our files to your anti virus. "To prevent your anti-virus software from quarantining game files every time, you may want to Whitelist your BattleForge folder (create an exception for your antivirus software to skip your BF folder in scans), or at the very least make sure to whitelist Patcher.exe, SkylordsRebornUpdater.exe, Launcher.exe and BattleForge.exe. Don't worry, official updater links will never contain any actual malware. "

@robynson This issue is due to your anti virus. "To prevent your anti-virus software from quarantining game files every time, you may want to Whitelist your BattleForge folder (create an exception for your antivirus software to skip your BF folder in scans), or at the very least make sure to whitelist Patcher.exe, SkylordsRebornUpdater.exe, Launcher.exe and BattleForge.exe. Don't worry, official updater links will never contain any actual malware. "

Your wording was a little bit confusing and I just woke up sorry I didn't really consider the results on virustotal which had some generic "Malicious/Unsafe" to be the same as a virus, but I guess they are. I also really don't know what exactly the Real-Time-Protection of an Anti-Virus will classify the Launcher as, so I would argue there will probably be at least some false positives.

Where did I say that I think all of them are false positives? Can you give me a quote for that? Obviously some Anti-Viruses will recognize the new Launcher as a virus, even though it is not. I assume this is because the new Launcher injects a dll into BattleForge, which does trigger some red flags for some Anti-Viruses.

If McAfee is not user friendly, you should consider installing a more user-friendly Anti-Virus software. I just checked the Launcher.exe on virustotal, and most anti-viruses don't think the new Launcher is a virus. So I wonder how many players are really affected by this. I'm not sure if there's much we can do about anti-viruses falsely detecting our software as a virus.

Thanks for the logs and the report.

@macabi You have to add an exception for the "Launcher.exe", here's how you can do it for McAffee: https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS102056

Hopefully this will be fixed after the next update, can you try again tomorrow after the livestream? (19:00 CEST)

Most players are from Europe, so you checked for the player count when most players were sleeping. Usually there are more than 100 persons online during the day. We've picked up the development pace in the last couple of months and we're moving towards release faster than ever before. We definitely expect the player base to go up then, since many people are waiting for the reset on release. With an increased player base, the auction house prices should also be more healthy.

We'll then have to wait for the update to be on the live server.

The best solution is for you to play on the test server for a few minutes and check if the entire problem is already fixed...