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Zyna

Admin & Main Developer
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Everything posted by Zyna

  1. Zyna

    conection issue?

    Glad to hear it solved your issue! The next step would be to find out what exactly is blocking the connection, but that's optional.
  2. And I honestly cannot help you without a video. The logs do not help. Please find a way to send me the video. Do you still see the actions of other players, or does the timer freeze aswell? You are not describing your issue very clearly.
  3. Maybe you can record a video? It really sounds strange.
  4. Please send us your _log_proxy_latest.log and crashdata.mdmp file. Both are located in: Documents/BattleForge/Diag.
  5. Did you try these two points? If they don't help, you could reproduce the crash, and then send us the crashdata.mdmp, which is in the same location as the _log_proxy_latest.log.
  6. Please try to always express yourself as clearly as possible. The game closing vs the game minimizing are two very different issues. The issue with the game minimizing in fullscreen is usually due to other applications. I've heard this can be caused by other applications like Cisco Webex, or League of Legends, and probably even more. You should try to close all other applications and try again. If that doesn't work, can you maybe try deleting your Documents/BattleForge/config.json to reset all your graphics settings? That way the game should be windowed again.
  7. This is impossible, we are not allowed to do paid campaigns.
  8. Given the lack of response, I'll be moving to resolved.
  9. Given the lack of response, and the fact that you have a proper email address now, I'll be moving this to resolved.
  10. @Architect I asked around a bit and one dev thinks this might be the issue: So please try to manually download and repair the following libraries: Microsoft Visual C++ 2010 Redistributable Package (x86) Microsoft Visual C++ 2013 Redistributable Package (x86) Microsoft Visual C++ 2015 Redistributable Package (x86)
  11. Did you manage to resolve the issue by now? If not, maybe try adding an anti-virus exception for the BattleForge directory.
  12. Please try to manually download and repair the following libraries: Microsoft Visual C++ 2010 Redistributable Package (x86) Microsoft Visual C++ 2013 Redistributable Package (x86) Microsoft Visual C++ 2015 Redistributable Package (x86)
  13. The issue with the game minimizing in fullscreen is usually due to other applications. I've heard this can be caused by other applications like Cisco Webex, or League of Legends, and probably even more. Can you maybe try deleting your Documents/BattleForge/config.json to reset all your graphics settings? That way the game should be windowed again.
  14. Does the issue happen in every match? It seems your PC is blocking the incoming or outgoing connection from the game server the game tries to connect to when you press "Start game". This could be due to a firewall or an anti virus or something else blocking the connection. Could you try playing with a VPN to see if it helps?
  15. This is more of a suggestion rather than a bug, this is technically not feasible for us to change though.
  16. Is your Documents/BattleForge directory Read-Only by any chance? Or is it maybe managed by a cloud syncing software? Usually the logs work as expected.
  17. Are you still having that issue? Does the game really close right away, or does it just minimize? Please include your Documents/BattleForge/Diag/_log_proxy_latest.log in your report aswell.
  18. @Ch4rlez94What was the issue and the solution?
  19. Server was having downtimes yesterday.
  20. Zyna

    conection issue?

    Does the issue happen in every match? It seems your PC is blocking the incoming connection from the game server the game tries to connect to when you press "Start game". This could be due to a firewall or an anti virus or something else blocking the connection. Could you try playing with a VPN to see if it helps?
  21. Zyna

    The game freezes!

    Downtimes only lasted for an hour, moving this to resolved.
  22. Are you ALT+Tabbing out of the game while in fullscreen, that definitely causes units to disappear sometimes? If no, please try changing your graphics settings (e.g. disable SSAO).
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