booster 3 - Booster opening error

[Firelord9032]

just unlocked a pack worth 450 bfp after selling some cards and i have lost the pack and it took my bfps it came up with a error not long after i tried to open it and it said (Error pack cant be opened at this time) i tried to re-log back in a few times and it still had not given me my pack or my bfps back. so i decided to look and see if it had given me my cards all ready but it had not so i tried a few more times to re-log back in and still nothing     

[kikispas]

NAME: Booster opening error
SEVERITY: 3
LOCATION: Just after clicking the open button
REPRODUCIBILITY: can't say it
DESCRIPTION: This morning I bought a booster, wanted to open it but when I clicked the button, I got an error (don't remember the error msg, did not took screenshot atm :/)
I don't know if it is related to the actual server issues.
ADDITIONAL INFORMATIONS: I copied the log.txt file, try to relog, but it really disappeared and I have no new card. The attached file is the backup of the log.txt. My routine was:
1°) Open ingame mails (claim BFP due to sell orders)
2°) Open marketplace and buy a booster
3°) Open the booster, got the error message
4°) Chat a bit and disconnect
5°) Backup log.txt file
6°) Relog

Ingame name : Kikispas

log - Copie.txt

Edited September 16, 2018 by kikispas

[Acedrink]

• NAME: Got an error message "failed to open your booster
• SEVERITY: 3
• LOCATION: Inventory
• REPRODUCIBILITY: I bought 2 boosters, and when I tried to open them, I got that message with both boosters.
• DESCRIPTION: When I clicked on "open booster", there came a popup, with the message "failed to open your booster". In the chatbox came the same message. Then my booster disappeared and my bfp are also gone. I tried to relog, but the boosters were still gone and I don't think that there are new cards in my inventory.
• SCREENSHOT/VIDEO: -
• ADDITIONAL INFORMATION: The popup looked just like when you get the "lost connection to server" message. When I clicked ok, the boosters were gone.

[Em0]

i have the same problem but i just joined the server and opend 2 packs and  now they are away

[Nooby]

got the same problem 

 

[Spiderwulf]

NAME: Booster receival error
SEVERITY: 3
LOCATION: Inventory
REPRODUCIBILITY: Never had the same bug again or before
DESCRIPTION: After clicking the collect all button in the mail of the daily reward, the booster didn't go to my booster inventory thus I never got it.. (I completed a daily challenge for it)
ADDITIONAL INFORMATIONS: I never got any warning or anything.. The booster simply didn't make it to my inventory.

Ingame name : Spiderwulf

[babymagik1]

NAME: Booster receival error
SEVERITY: 3
LOCATION: Inventory
REPRODUCIBILITY: Never had the same bug again or before
DESCRIPTION: After logging in game i clicking open booster and nothing happens when i relog, booster lost

Ingame name : babymagik

[swadallael]

i got same guys i opened booster and just got erroor 
name in game :swadallel

[darklionking]

same problem here. Got a dc after receiving the booster and the "the booster cant be opened" message with the disappearing booster.

[MephistoRoss]

This should be fixed now, let me know if anyone still has problems with opening boosters.

[DannyBoy86]

same problem, but I just started the game today and I opened 2 starting boosters and both failed

[Schlaefer]

Me too, is there any way i can get my 2 start booster to get some units?

[Benny25]

 

I got the same problem. My boosters are gone and i got no cards. how could i fix it or how could you help us. 

Greetings Ben.

Edited September 17, 2018 by Benny25

[Schlaefer]

Create a new account, that helped me

[Scourge]

Moved.