Sasorith Posted December 11, 2023 Share Posted December 11, 2023 NAME: Starter Portrait locked DESCRIPTION: After switching my icon to one I obtained from an achievement, I am not able to select the starter icon again. In my case the starter icon was Skeleton Warriors (Legacy). Now it wants me to pay 15k gold to select it again which shouldn't be the case since I already owned it from the start. REPRODUCIBILITY: I just found it out today. Relogging doesnt solve the issue. SCREENSHOT: see png below. ADDITIONAL INFORMATION: I assume this happend when I switched some weeks ago the icon. Quote Link to comment Share on other sites More sharing options...
LEBOVIN Posted December 11, 2023 Share Posted December 11, 2023 There used to be no way to reclaim ur original portrait at all. Hence the purchase option was later added. I do agree that this is a bit unexpected for new players now. Perhaps @WindHunter agrees on granting the initial choice permanently on the house 🙂 Quote Link to comment Share on other sites More sharing options...
WindHunter Posted December 11, 2023 Share Posted December 11, 2023 I am fine if the player keeps their original portrait. Not sure we have any record of what that portrait was though to restore it to those who changed away from it already. Quote Link to comment Share on other sites More sharing options...
UltDragon Posted December 19, 2023 Share Posted December 19, 2023 (edited) We fixed / implemented giving the initial cosmetics to players, around or after the cosmetics patch. By your PvE rank, you've been playing for while, so when you created your account, this logic wasn't functional / implemented. Edited December 19, 2023 by UltDragon Quote Link to comment Share on other sites More sharing options...
Sasorith Posted December 20, 2023 Author Share Posted December 20, 2023 (edited) Thanks for the answers. I found it kinda irritating, that the logic wasnt implemented originally, but tbh it shouldnt be to high on the importance list since its only 15k gold and other things are of more relevance 🙂 Edited December 20, 2023 by Sasorith Quote Link to comment Share on other sites More sharing options...
UltDragon Posted February 12 Share Posted February 12 Fixed in You should have received a gold refund of 15k by mail. Quote Link to comment Share on other sites More sharing options...
Sasorith Posted February 15 Author Share Posted February 15 Yes I did. Thanks for the fix. Really appriciate it 🙂 Quote Link to comment Share on other sites More sharing options...
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