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Game freezes computer after power save mode


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  • 1 year later...

Hi all,

I've been encountering an issue lately with Skylords Reborn where it freezes my entire PC when it goes to sleep while Skylords Reborn is still running. I'll try to explain in detail below:

What exactly happens/ description:
My Windows is set to go to sleep automatically after some time of inactivity (30 mins). Last night I had launched the game and was doing some things in the AH and the forge, but had to go AFK for a bit. During this time Windows had gone to sleep automatically. When I woke the PC from sleep, Windows seemed to be unresponsive entirely (therefore I have not been able to screenshot/record it). The screen went completely black, except for the taskbar. My mouse can also still move around, but it does not respond when I try to click something. I tried to push various buttons to escape the frozen state (Windows button, Windows + D to get to desktop, Ctrl + Alt + Del, Ctrl + Shift + Esc), but none seem to work. It looks similar to when Explorer.exe is not responding. Usually, I restart my PC at this point by holding the on/off-button, but I had some work open in the background that I did not want to lose, so I decided to wait it out. After about 10 mins the Task Manager window finally popped up from pressing Ctrl + Shift + Esc, where it showed that Battleforge was not responding. However, at this point the PC was still not responding as a whole. After about 15 mins in total my PC started to respond normally again and I was able to shut down Battleforge through the task manager. I restarted the game and everything worked fine again.

When does it happen/ reproducibility:
100% of the times when Windows goes to sleep automatically and Battleforge is running. It does not seem to matter what I was doing, whether I was in the forge or AH. I have not tried yet if going to sleep manually causes the same effect. I've encountered the problem quite some times now over a longer period of time and I try to prevent the situation by closing Battleforge when going AFK, but sometimes I forget.

Log file: _log_proxy_0.log

Additional information:
I have no idea what exactly causes the issue, but I have a suspicion that the problem lies on my side, as I have not heard anyone else talking about it. Perhaps some graphic driver issue or something?

The issue itself is not game-breaking for me so there is no urgency, but it just gets a little annoying when you have work left open on the background and your whole PC freezes.

Thanks in advance for your time and efforts!

 

Edited by MozillaFox
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  • 3 weeks later...

@Zyna Well yeah, fixed it to the extent that I have prevented it from happening since te original post. I'm pretty sure disabling the sleep function would work. Have not tried to reproduce the problem when playing in windowed mode though. Will try to do so somewhere in the upcoming days. But like I said, the issue is not game-breaking for me, I just found it odd that going to sleep while BF is running would freeze my entire system for a while.

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  • 2 weeks later...

DESCRIPTION: Three times so far when I step away from the game (not in a match) the computer screen goes black and enters power save mode. However when I come back and try to access the game it is either flickering and/or stuck. All three times I have been unable to access my other screen (monitor 2) using alt tab or ctrl+alt+delete. And one of the three times I was unable to even use ctrl+alt+delete and had to manually restart my computer from my desktop itself.

REPRODUCIBILITY: Again it has happened three times and doesn't seem to be an issue outside of power save mode.

SCREENSHOT/VIDEO: N/A

LOG: log_proxy_0
    21:20:01.338 WARN 6372 proxy:78 
proxy from 2020-10-11T15:03:09.720087700Z is initializing 
    21:20:01.340 INFO 6372 proxy::networking::connect:181 
connect disconnect hooks initialized 
    21:20:01.340 INFO 6372 proxy::networking:69 
networking hooks initialized 
    21:20:01.340 WARN 6372 proxy:102 
Initialized successfully 
    21:20:01.596 WARN 6372 proxy::game_config:307 
application:maxshader 'false' is not a int 
    21:20:01.600 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Start Scan" 
    21:20:01.621 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Found Adapter: NVIDIA GeForce GTX 1080" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Support Hardware vertex processing" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Support SM 3.0" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Found Adapter: NVIDIA GeForce GTX 1080" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Support Hardware vertex processing" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="Support SM 3.0" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 9" message="End Scan" 
    21:20:01.622 INFO 6372 proxy::logging:72 
src="Direct3D 11" message="Start DXGI scan." 
    21:20:01.625 INFO 6372 proxy::logging:72 
src="Direct3D 11" message="Found Adapter: NVIDIA GeForce GTX 1080" 
    21:20:01.663 INFO 6372 proxy::logging:72 
src="Direct3D 11" message="Supports Techlevel 11.0" 
    21:20:01.663 INFO 6372 proxy::logging:72 
src="Direct3D 11" message="Found Adapter: NVIDIA GeForce GTX 1080" 
    21:20:01.682 INFO 6372 proxy::logging:72 
src="Direct3D 11" message="Supports Techlevel 11.0" 
    21:20:01.682 INFO 6372 proxy::logging:72 
src="Direct3D 11" message="End DXGI scan." 
    21:20:01.684 INFO 6372 proxy::logging:72 
src="app" message="BattleForge Final Build: 400010 (Retail branch)" 
    21:20:01.684 INFO 6372 proxy::logging:72 
src="app" message="CPU GenuineIntel family 6, model 14 (Core) detected." 
    21:20:01.918 INFO 6372 proxy::logging:72 
src="app" message="CPU clock speed is ~4008 MHz." 
    21:20:01.918 INFO 6372 proxy::logging:72 
src="app" message="CPU has 8 cores." 
    21:20:01.918 INFO 6372 proxy::logging:72 
src="app" message="CPU rating is 27 points." 
    21:20:01.918 INFO 6372 proxy::logging:72 
src="app" message="GFX rating is 0 points." 
    21:20:01.918 INFO 6372 proxy::logging:72 
src="CreateDisplay" message="Creating Display DirectX 11" 
    21:20:01.931 INFO 6372 proxy::logging:72 
src="Create Device" message="Use Direct3D 11" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Vendor ID = 0x10de" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Device ID = 0x1b80" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Subsystem ID = 0x61833842" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Revision = 0xa1" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Device description = NVIDIA GeForce GTX 1080" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Video Memory = -1073741824" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="System Memory = 0" 
    21:20:01.940 INFO 6372 proxy::logging:72 
src="GPU" message="Shared Memory = 1073676288" 
    21:20:01.947 WARN 6372 proxy::logging:73 
src="Direct3D 11" message="Create shader resource view : S_OK" 
    21:20:02.241 INFO 6372 proxy::logging:72 
src="PssSoundPipeline" message="Loading soundpipeline:\n\n Version: 1\nNumber of Files:9604" 
    21:20:02.330 INFO 6372 proxy::logging:72 
src="PssSoundPipeline" message="Loading soundpipeline bf1/sound/SoundPipeline_en.bin finished, 38471.48 seconds of music material in pipe." 
    21:20:02.406 INFO 6372 proxy::logging:72 
src="CPssPhysicalRenderer" message="Got 7.1 Surround mapped to 5.1 speakers!" 
    21:20:02.553 INFO 6372 proxy::logging:72 
src="VisManager" message="Loaded 4 different playercolors." 
    21:20:02.554 INFO 6372 proxy::logging:72 
src="VisManager" message="Loaded 5 Flame Locator mappings" 
    21:20:02.554 INFO 6372 proxy::logging:72 
src="VisManager" message="Loaded 3 Generator and 3 Monument descriptions" 
    21:20:03.417 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [timed_task_manager.lub:15] Created new anonymous task" 
    21:20:03.446 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [event_listener.lub:20] Register EventListener with id 55" 
    21:20:03.657 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section_browser.lub:169] SectionBrowser:SwitchSection to Login" 
    21:20:03.657 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section_browser.lub:204] SectionBrowser.SwitchSection: Opening section \'Login\'" 
    21:20:03.657 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_screen_flow.lub:53] ScreenFlow:Next(bf1/ui/dialogs/pregame/login/pg_login_view.xml)" 
    21:20:03.657 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_screen_flow.lub:11] DoTransition: bf1/ui/dialogs/pregame/login/pg_login_view.xml" 
    21:20:03.657 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_screen_flow.lub:35] OnNextView! #0" 
    21:20:03.657 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:78] Creating view bf1/ui/dialogs/pregame/login/pg_login_view.xml" 
    21:20:03.677 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [timed_task_manager.lub:12] Created new task ReEnableLogin" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:32] PregameSection.Open" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:39] PregameSection.Open: Setting position on screen" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:43] PregameSection.Open: Initialize controller" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:52] Show ActiveView" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:32] PregameSection.Open" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:39] PregameSection.Open: Setting position on screen" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:43] PregameSection.Open: Initialize controller" 
    21:20:03.678 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:01] [pg_section.lub:52] Show ActiveView" 
    21:20:14.311 DEBUG 6372 proxy::game_config:350 
application:screenwidth != 1920 
    21:20:14.311 DEBUG 6372 proxy::game_config:350 
application:screenheight != 1080 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:403] SectionBrowser:Exit..." 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:410] SectionBrowser.Close" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: UIEditor" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: News" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: BoosterContent" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: OpenedBooster" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: Login" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: CommandBuilder" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: Options" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: CardUpgrade" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: StoryBook" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: DeckCreation" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: PlayersControlView" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: DirectTrade" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: GameWizard" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: Marketplace" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: DeckControl" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: ShowDeck" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: Mail" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: Replays" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: LatestBooster" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_section_browser.lub:412] Destroying Section: Forge" 
    21:20:17.343 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_notification_listener.lub:164] Removing Notification listener..." 
    21:20:17.355 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_notification_listener.lub:166] Notification listener removed!" 
    21:20:17.355 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_packet_listener.lub:139] Removing Packet listener..." 
    21:20:17.355 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_packet_listener.lub:141] Packet listener removed!" 
    21:20:17.370 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [timed_task.lub:12] Anonymous timed task was destroyed." 
    21:20:17.370 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [pg_login_controller.lub:66] remove cooldowntimer" 
    21:20:17.371 INFO 6372 proxy::logging:72 
src="UI (Lua)" message="[00:00:15] [timed_task.lub:10] Timed task \"ReEnableLogin\" was destroyed." 
    21:20:18.202 WARN 6372 proxy:107 
EXITING... 
 

ADDITIONAL INFORMATION: N/A

_log_proxy_5.log

Edited by Kyoji
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  • 4 weeks later...

Hi,

I was playing with my Girlfriend - went to make dinner with her so left our PCs on with Battleforge open.

Took about an hour to make dinner and came back to the game with a white screen with a window bar at the top flickering up and down.

Unable to open task manager or get to desktop so had to shutdown both PCs and reboot,

 

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  • 1 month later...

Hello,
Everytime I let the game On for a few minutes and when my computer is supposed to either turn off the screen of just load the screensaver, the game crashes completely, and the computer is not able to  return to windows.
Ctrl+Alt+Del / Alt+Tab or the Windows button don't do anything, and I can't right click on the icon in the task bask to close it, it just flashes white/grey. The mouse moves, but can't interact.
The only thing to do it shut down the computer by holding Power for a few seconds.
It won't let me take a screenshot, or even if taking the screenshot worked, i can't paste it in Paint, because I can only shut down the Pc.
You should take a look at what's going on, and just make the game close, it won't be that bad compared to making the computer bug completely.
My computer is a Lenovo IdeaPad with Windows10.

Edited by Madmax7
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  • 2 weeks later...

NAME: Picture flickers and PC freezes

DESCRIPTION: If Screen turns off after 15 min inactive (standart Windows 10 setting Start > Settings > System > Power & sleep) and Battleforge is launched, then after turning screen on it starts to flicker white and BF can't be closed (i tried Alt+F4 or Ctrl+Alt+Del), so i turned off my PC with power button.

REPRODUCIBILITY: 1. Launch BF; 2. Don't touch your PC untill screen turnes off; 3. Do something to turn on screen.

SCREENSHOT/VIDEO: 

 

LOG: if it helps: _log_proxy_latest.logmovie_deck.pmvlog_gd.txtmovie.pmv_log_proxy_0.log

 

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On 10/1/2020 at 4:15 PM, Zyna said:

@MozillaFox Have you been able to fix this issue? I assume you could probably prevent this by playing in windowed mode instead of full screen, or by disabling the sleep function.

Can you fix this bug ?
It'd be cool to let the game run even if we're AFK, or just disconnect us properly without making the computer bug completely, and having to force shut down.
It's so scary, that even if I have to go do something for only a few minutes, I quit the game completely to prevent this bug from happening, even if I would have been back before it.
It's very annoying, game breaking, and computer crashing. It should be a high priority among the bugs to fix.

Edited by Madmax7
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We probably cannot fix this bug as we don't have the access to the source code, and as of now are unsure what exactly is causing the game to freeze when you enter the power saving mode. You can workaround this issue by following my suggestions above.

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