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MrSc0by

Server DOWN ?

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Hey dear, are the servers down or why can't I log into the game anymore? Use the same login data as here but it doesn't work. Reinstalled the updater several times but nothing changes .....

Hey ihr lieben, sind die Server momentan down oder warum kann ich mich nicht mehr einloggen ins Spiel ?
Benutze die gleichen Logindaten wie hier aber es klappt nicht.
Mehrmals den Updater neu installiert aber es ändern sich nichts dran .....

 

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Servers are not down, and they was not in over 200 hours.

"why can't I log into the game" how we should know? You did not even tell us what error you getting.

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On 1/2/2020 at 6:29 AM, Kubik said:

did you restart the game? did you type your password correctly the first time?

i have the same problem, i created an account and tried to log in for the first time. I always get the message that the connection failed. The launcher starts without any problem.

Do you have any Hints what the issue might be?

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if you always get connection failed it means launcher is not running in the background.

Can you post the logs, so we can check for ourself if you really getting connection failed every single time?

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I've got the same error.

1) unpack client

2) unpack updater to the same directory

3) run updater

4) click "play" after update

5) try to log in with forum acc. First i got an error with incorrect password, fix it and now i'm getting "connection failed" error.

If i run "launcher.exe", i'm getting error:

image.png.0e112f699fe10806ef1f581f6a133a2d.png

Where can i get more logs to provide them for you?

UPD: It is strange, but after i wrote post i've tryied again and it works well)

Edited by Arching

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this time you provide much more info so:
for "some" people launcher crashes after returning "incorrect password" so after that you will get "connection failed" error each time.
So after restarting the game and entering correct password first time it should work.

You can not run launcher directly, you must use updater.

Game log: Documents\BattleForge\Diag\log.txt
Launcher log: Documents\BattleForge\Diag\_launcher_log_YYYY.MM.DD_X where YYYY.MM.DD is date and X increment every time you start the game or connect to forge server.

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12 hours ago, Kubik said:

this time you provide much more info so:
for "some" people launcher crashes after returning "incorrect password" so after that you will get "connection failed" error each time.
So after restarting the game and entering correct password first time it should work.

You can not run launcher directly, you must use updater.

Game log: Documents\BattleForge\Diag\log.txt
Launcher log: Documents\BattleForge\Diag\_launcher_log_YYYY.MM.DD_X where YYYY.MM.DD is date and X increment every time you start the game or connect to forge server.

thats a lot! This helped me, first I had a typo in the password and the second time i tried it with the right one just cant work. 

I restarted and got into the game. 

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My english is not the best
If I want to log in, it says that my password is wrong. But that's not true

Edited by MrSc0by

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11 minutes ago, MrSc0by said:

My english is not the best
If I want to log in, it says that my password is wrong. But that's not true

 

On 1/10/2020 at 10:21 AM, Kubik said:

for "some" people launcher crashes after returning "incorrect password" so after that you will get "connection failed" error each time.
So after restarting the game and entering correct password first time it should work.

 

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Are you sure that the Launcher is running? Or are you checking for the Updater? If you get connect failed, make sure to restart the client and type in the correct credentials upon your first try.

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