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Introducing... TicketTool. Our new bot for contacting Staff!


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Greetings Skylords!

We have implemented a new way to message the Skylords Reborn moderation and administration team on Discord! Until now we had been using another system, however, it had become too unreliable for us to use. Please note that all your messages are only visible by the moderators and administrators and will be handled confidentially.

Starting today, you can open a ticket by reacting to the message in the #contact-staff channel on Discord.

 

Please use the ticket system for:

1) Ban appeals - You can appeal a forum/ingame ban, if you are unable to post in the forums.

2) Moderation questions - You can ask general questions about moderation that you would like to have clarified. If you have a question specifically for a certain staff member, you still can DM them directly.

3) Ingame reports -You can provide evidence to supplement ingame reports. For evidence relating to reports ingame, please write the ingame name of who you are reporting and your own ingame name.

4) Event sponsorings - You can contact us to get the prize pool of your event sponsored.

 

Please DO NOT use the ticket system for:

1) Technical support - We have the #technical-support channel in Discord and the Technical Support forum section for any technical issues.

2) Bug reports - We have the #report-a-bug channel in Discord and the Report A Bug forum section for any bug reports.

3) Questions about BattleForge - Usually the community is more knowledgable about the game, since the moderation team is quite busy with moderation issues, and do not have a lot of time to play the game. Therefore you should try to use #battleforge-talk or #questions in Discord, or any of the subforums in the Gameplay forum section.


 

STEP-BY-STEP GUIDE FOR USING THE BOT


Step 1: React to this emoji in the #contact-staff Discord channel.

 image.thumb.png.a53c1247dfba4731f9d60e259971ef3f.png

 

Step 2: A ticket will be created in a new channel. You will receive a notification from this channel.

image.thumb.png.a6e65259b961738bf06a88733a8755f7.png

Step 3: State your concern. Please also include your ingame name, forum name, or e-mail so we can identify your account.
Step 4: Be patient! The Skylords Reborn Team is working on this project in their free time, and each staff member has real life responsibilities. It might take a few hours or, in the worst case, days, before someone responds to your ticket.
Step 5: Use the lock emoji, and then the tick emoji when you are satisfied with the outcome of your ticket and would like to close it.

image.png.5a31e86c265991a36f79baeb30cb7dd9.png

Step 6: Continue to enjoy Skylords Reborn! 🙂
 

Thanks for reading this far! We hope we were able to explain how you can contact us using this bot, and are looking forward to your message!

Best regards, Skylords Reborn Team.

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  • Zyna changed the title to Introducing... TicketTool. Our new bot for contacting Staff!

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