zellinou Posted November 1, 2018 Share Posted November 1, 2018 hello already sorry for my anglish i'm use google translate xD after seeing with a developer of the game for 1 hour tried to solve the problem, we found the source but impossible to set :( could you help me plzzzzz :( here is the problem : Récipient d’erreurs 752758447, type 309678290 Nom d’événement : APPCRASH Réponse : Non disponible ID de CAB : 0 Signature du problème : P1 : SkylordsRebornUpdater.exe P2 : 1.0.0.0 P3 : 5bdb5a24 P4 : KERNELBASE.dll P5 : 6.1.7601.23915 P6 : 59b94abb P7 : e0434352 P8 : 0000c54f P9 : P10 : Fichiers joints : C:\Users\ethan\AppData\Local\Temp\WER6F9B.tmp.WERInternalMetadata.xml Ces fichiers sont peut-être disponibles ici : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SkylordsRebornUp_bfa976a3f41b28e2c6b421735d1c6aa1ef89e7_13ee9ed6 Symbole d’analyse : Nouvelle recherche de la solution : 0 ID de rapport : dc3f2fb7-de10-11e8-955e-382c4abb2a8f Statut du rapport : 0 Nom de l’application défaillante SkylordsRebornUpdater.exe, version : 1.0.0.0, horodatage : 0x5bdb5a24 Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.23915, horodatage : 0x59b94abb Code d’exception : 0xe0434352 Décalage d’erreur : 0x0000c54f ID du processus défaillant : 0x1f74 Heure de début de l’application défaillante : 0x01d4721d9e17be11 Chemin d’accès de l’application défaillante : C:\Games\BattleForge\SkylordsRebornUpdater.exe Chemin d’accès du module défaillant: C:\Windows\syswow64\KERNELBASE.dll ID de rapport : dc3f2fb7-de10-11e8-955e-382c4abb2a8f Application : SkylordsRebornUpdater.exe Version du Framework : v4.0.30319 Description : le processus a été arrêté en raison d'une exception non gérée. Informations sur l'exception : System.BadImageFormatException plz help meee :( thx :) Link to comment Share on other sites More sharing options...
Aviat0r Posted November 3, 2018 Share Posted November 3, 2018 It's me again. We discussed this problem within our Developer Team. The only thing we could think about is, that it is caused by your Anti Virus as I already told you when I remote controlled your machine. I'll write you a few steps here which you can do to maybe solve this problem. But I can't promise that this will work. Delete the old game folder. If I remember correctly, it put it into your Games folder on your local C: drive. (C:\Games\BattleForge) Remove every exception for any game file and folder in the settings of your Anti Virus. (How to edit directory exceptions in Avast: https://www.getavast.net/support/managing-exceptions ) Disable your anti virus software completely (This is extremely important for your case) Extract the downloaded archive to a new place on your C: drive (but not into any of the system folders) Extract the Updater into that same directory Add this new folder to the exceptions of your anti virus (see the link above) Start the SkylordsRebornUpdater.exe (It has to start now without any problem. If it doesn't start up, I guess you do have another problem on your system) If the Updater started up, you can try to activate your anti virus again. The Updater should still be able to start if it worked before and the exceptions you made are correct. Link to comment Share on other sites More sharing options...
zellinou Posted November 3, 2018 Author Share Posted November 3, 2018 hello Lack of luck it does not work looking at the error log is the same problem Link to comment Share on other sites More sharing options...
Aviat0r Posted November 4, 2018 Share Posted November 4, 2018 Then I'm sorry. Maybe someone else has an idea what can be wrong here (not only the Developer Team). If not, I think there's something broken on your machine. So maybe a new installation of your operating system would be the way to go. Link to comment Share on other sites More sharing options...
zellinou Posted November 4, 2018 Author Share Posted November 4, 2018 yes we had think to repair Windows with the cd in ultimate recourse Link to comment Share on other sites More sharing options...
zellinou Posted November 4, 2018 Author Share Posted November 4, 2018 allenouillaaaaa after reinstalling windows it works thanks Link to comment Share on other sites More sharing options...
Kiwi Posted November 4, 2018 Share Posted November 4, 2018 As this problem has been resolved I shall close and move this thread. Link to comment Share on other sites More sharing options...
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