Greetings, Skylords, Skyladies, and Skyfolks!
In order to best help you out with any issues you may be having with your game, please read this topic and follow its instructions where needed, BEFORE making a thread of your own! This thread will provide you with some troubleshooting and some solutions that might help fix your issue, even without filing a help thread for it.
1. Check if you have both the latest uploaded Updater and the Game Client, and make sure they are local.