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Appcrash: KERNELBASE.dll Cannot Launch Game after installation
in Technical Support
Posted
Hi
i just installed the game, no issues during installation. When i try to start it this occurs:
Problemereignisname: APPCRASH
Anwendungsname: SkylordsRebornUpdater.exe
Anwendungsversion: 1.0.0.0
Anwendungszeitstempel: 5bf95c37
Fehlermodulname: KERNELBASE.dll
Fehlermodulversion: 6.1.7601.17965
Fehlermodulzeitstempel: 506dbe50
Ausnahmecode: c06d007e
Ausnahmeoffset: 0000c41f
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
I already tried all correspoding standard trouble shooting steps except 4,11,12. I use Windows7.
On Step 4: i just cannot find the mentioned settings, i followed the directions but when i click on the corresponding settings no drop down menu appears but a windows help page on how to install apps, see the screenshot.
No Anti virus program active.
Hope you can help me!