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this character has been banned


Reinard

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Hello,

 

I used to play back when the Alpha was released. I quit after a while, but wanted to give the game another shot. I'm getting a message upon login "this character has been banned". I'm not sure what caused this. I haven't played the game in a long time, or been on the forums. But on the forums, I'm clearly not banned.

 

Is this a technical issue? Am I allowed to just create a new account? 

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45 minutes ago, Ultrakool said:

Please don't create a new account, we will look into this

seems like this ban appeal reeeeeally isnt used alot. maybe add that to the ban message? "if you believe your bani s unjustified open a thread in the ban appeal section?"

although of course we dont see how many threads are in there but it feels like there are a lot of people who are getting bans and some of them may not even try to go to the forums if they dont know there is a chance for it to be looked at

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hi there i got a problem i opened my account today again, ( iwas a few month not playing)

and the system where i want to login ask me are you using just one account pls confirm so i confirmed it

and logged in..... so what i see??

nothing evrything is gone all my cards all my bfs and my gold EVERTHING also the maps i alrdy played through its just like im a newbie???

pls help me

 

 

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28 minutes ago, Extenessis said:

hi there i got a problem i opened my account today again, ( iwas a few month not playing)

and the system where i want to login ask me are you using just one account pls confirm so i confirmed it

and logged in..... so what i see??

nothing evrything is gone all my cards all my bfs and my gold EVERTHING also the maps i alrdy played through its just like im a newbie???

pls help me

Everyone's progression was reset when we released 18th of December 2020. This is something we said we would do for a very long time. This was the last reset though, everything you do now will be kept.

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