Dallarian Posted August 6, 2019 Share Posted August 6, 2019 Name: Bad connection causes ingame match to freeze or crash the whole game. Severity: 2 Location: Battleground Difficulty 6 for four players. Reproducibility: Hard to estimate, depends on current internet connection. Description: When you have bad internet connection (that often lag the game and sometimes short disconnects) during the match game may: Freeze for you, show for your allies that you have left the game, however you may still be able to use group chat and talk with them. launcher_log_2019.08.06_59.log. _launcher_log_2019.08.06_59.log Crash the entire game. launcher_log_2019.08.06_60.log. _launcher_log_2019.08.06_60.log Today occurred another bug as well, I received report bug log during being in lobby for battleground difficulty 6 for four players. After pressing any in-game button game froze and disconnected from server. launcher_log_2019.08.06_61.log._launcher_log_2019.08.06_61.log Screenshot: Additional information: My internet connection is really bad at the moment, that's probably the matter. I use my phone as internet router. That's nothing new, to play the game you must have internet connection. Link to comment Share on other sites More sharing options...
Kubik Posted August 7, 2019 Share Posted August 7, 2019 Yes both disconnects was caused by something on your side (probably the connection). Some technical details, with possible solution: there are 3 servers: login, forge (cards, auction, chat, ...), and game for matches in 1 of the 2 cases you lost connection only to game server, so chat was still working, in that case I would be theoretically able to create reconnect mechanic, but that would be a lot of work even in the best case. Best case would be to freeze game for all player when someone disconnect, and try to reconnect for few (up to 5?) seconds, then unfreeze and if player was able to reconnect let him continue, if not destroy his stuff, as normal disconnect. Other option is delay the destruction of player without freezing game, so the units will be able to defend their positions and other players would not be able to take wells and monuments. This would even much more work than the best case option, and would create additional load for server whenever would someone disconnect, that would be able to cause lags. Third option is leave it as it is, so player is destroyed instantly, and just add some notification to player that connection to game server was lost. where to ask about players opinions on this? Right now I am mostly interested what would players left in match want. Link to comment Share on other sites More sharing options...
MephistoRoss Posted August 7, 2019 Share Posted August 7, 2019 In the EA days, when someone had connection problems all players would have lag/freeze for some seconds (sometimes much more than 5 seconds though) and if it would take too long the player would get disconnected. There was a negative side effect however: when the player got reconnected or disconnected, the game would speed up very fast to make up for the frozen time (in which players were not able to do anything). If it happens like 1 or 2 times during a match, the freeze option (max 5 seconds) sounds good to me, especially if you are able to not introduce the same side effect as EA did. What will happen though if someone has a really unstable connection and this happens several times during a match (for example every minute)? Maybe disconnect the player after x times within a certain time frame? Link to comment Share on other sites More sharing options...
Halis Posted August 8, 2019 Share Posted August 8, 2019 It is still the same in SR. But you can get much longer freezes than 5 seconds in some extreme cases. If you use Nether Warp for 500 Units at once or other extreme stuff can let all players freeze for a much longer time. Link to comment Share on other sites More sharing options...
Kubik Posted August 8, 2019 Share Posted August 8, 2019 I said it would be a lot of work I have an idea how it could work so max waiting time, and try to reconnect only up to X times are only small details that would not make it any more complicated. 3 hours ago, Halis said: It is still the same in SR I never seen it, and I am sure server do not do that. When the game run faster it means that buffering happen somewhere during the transport over the network, most probably on the local PC (because Windows...) Main question is if it is worth it. So far I have 2 logs from 1 player where I identified that pattern and possibility in 1 of them. Sample size of 2 with 50% possibility is not enough for me to decide. Feel free to communicate with players and ask them for the logs... Link to comment Share on other sites More sharing options...
LEBOVIN Posted August 8, 2019 Share Posted August 8, 2019 3 hours ago, Halis said: It is still the same in SR. But you can get much longer freezes than 5 seconds in some extreme cases. If you use Nether Warp for 500 Units at once or other extreme stuff can let all players freeze for a much longer time. I am not sure if really all players experience same lag in that case, as I am playing on a shitty laptop now and others already continue to play normally while I still experience the freeze. Link to comment Share on other sites More sharing options...
Kubik Posted August 8, 2019 Share Posted August 8, 2019 yea there is no standard terminology to describe the problems and even if there would be, I have no idea how we would explain to players to use it just look to "technical support" section to their questions... Link to comment Share on other sites More sharing options...
Dallarian Posted August 8, 2019 Author Share Posted August 8, 2019 Currently laggs of player don't influence another players. I think it's worth to keep it this way. Let give player ability to try to reconnect for like 20-40 seconds while others are playing, and after this time kick player from all servers (so he won't get frozen in game with working chat and wondering if he's able to reconnect or not). In my opinion it's best solution. Link to comment Share on other sites More sharing options...
Dallarian Posted August 10, 2019 Author Share Posted August 10, 2019 I enclose another log to this bug. Game has frozen, and like after 1 minute I received notification to send the log. Then I have closed game manually by task manager._launcher_log_2019.08.10_102.log Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 (edited) The game will become unresponsive in the forge (I have not seen this same error in a mission). You can move the mouse but nothing else works. The only resolution seems to be to End the Process. It is possible it happens when I click on the Marketplace. I am trying to reproduce. This happens about 20% of the time when in the forge (building decks or testing units).   _log_proxy_0.log Edited September 6, 2020 by Skippydamule Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 DESCRIPTION: During missions I get the error message "Your client has lost connection with the server". This only happens during missions, but can be single player or multiplayer REPRODUCIBILITY: Happens about 50% of every match so far. ADDITIONAL INFORMATION: I have a very solid and fast internet connection and don't see disconnects in any other games (I play a bunch). I have exceptions in my anti-virus and my firewall for Battleforge. _log_proxy_0.log Link to comment Share on other sites More sharing options...
Zyna Posted September 6, 2020 Share Posted September 6, 2020 I think this might be the wrong log file, I don't see any disconnect in there. Please report again if it happens. Link to comment Share on other sites More sharing options...
Zyna Posted September 6, 2020 Share Posted September 6, 2020 I think you chose the wrong log files here aswell, since those seem to be the logs for your other bug report. If you did not restart the game yet: you need to send _log_proxy_latest.log, if you restart it once: _log_proxy_0.log, if you restart it twice: _log_proxy_1.log and so on. Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 Ok, I will get it to crash and try again. Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 Ok, I will get it to crash and try again. Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 Got it to freeze again. Seems to be related to the marketplace, but not sure. _log_proxy_latest.log Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 This one actually froze at the completion of the mission _log_proxy_latest.log Link to comment Share on other sites More sharing options...
Skippydamule Posted September 6, 2020 Share Posted September 6, 2020 Here is a new lost connection error log file. _log_proxy_latest.log Link to comment Share on other sites More sharing options...
guta67 Posted September 6, 2020 Share Posted September 6, 2020 before, I was disconnected in only a few games, today I am disconnected in all. I am usually disconnected in the middle or beginning of the match. _log_proxy_latest.log Link to comment Share on other sites More sharing options...
Zyna Posted September 7, 2020 Share Posted September 7, 2020 Thanks for the report, we made some changes, could you please report once it happens again? Link to comment Share on other sites More sharing options...
Zyna Posted September 7, 2020 Share Posted September 7, 2020 We made some changes, could you please report once it happens again? Link to comment Share on other sites More sharing options...
Kimahri1980 Posted September 7, 2020 Share Posted September 7, 2020 Game will freeze on me when playing single player maps (only tried the first 3, not tried multiplayer maps). It can happen at any point when playing, I can move the mouse and the camera around the map, but I can't interact with with my troops, summon new units or use spells. First time it happen I restarted the game and tried the map again with no problems, but after that it's been happening more and more and now I'm stuck on the "Siege of hope" Map as I've tried to play it 4 times. _log_proxy_latest.log Link to comment Share on other sites More sharing options...
Skippydamule Posted September 7, 2020 Share Posted September 7, 2020 Ok, I will try. Â Thank you for all the help. Link to comment Share on other sites More sharing options...
Skippydamule Posted September 7, 2020 Share Posted September 7, 2020 Just disconnected again :-( I did install it on an older gaming PC (Wifi but same network) and I haven't had it disconnect on that one. I might try main PC on wifi. _log_proxy_latest.log Link to comment Share on other sites More sharing options...
guta67 Posted September 7, 2020 Share Posted September 7, 2020 sure, happened again    _log_proxy_latest.log Link to comment Share on other sites More sharing options...
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