keygame1 Posted November 13, 2019 Share Posted November 13, 2019 Hello, it says everytime i try to use my email and password, connection failed. Annnd i even changed my password, tryed it with e mail and username both failed. Link to comment Share on other sites More sharing options...
Kubik Posted November 13, 2019 Share Posted November 13, 2019 can you check if process launcher.exe is running? can you post relevant log, if any was created? `Documents\BattleForge\Diag\_launcher_log_YYYY.MM.DD_X` where YYYY.MM.DD is date and X is the highest number Link to comment Share on other sites More sharing options...
kovacd70 Posted November 16, 2019 Share Posted November 16, 2019 (edited) i got the same thing and dont know how to fix it Edited November 16, 2019 by kovacd70 Link to comment Share on other sites More sharing options...
moneymuzik Posted February 19, 2020 Share Posted February 19, 2020 same problem! Link to comment Share on other sites More sharing options...
Dreamlord Posted February 23, 2020 Share Posted February 23, 2020 I know this topic is old, but maybe someone can help me from the past. I can't log into the game, because it sends me: "Connect failed" each time i press log in. I checked launcher, it sends "error 5". Link to comment Share on other sites More sharing options...
Kubik Posted February 23, 2020 Share Posted February 23, 2020 where did you read that "error 5"? Link to comment Share on other sites More sharing options...
Dreamlord Posted February 23, 2020 Share Posted February 23, 2020 Before addressing the issue on forums. I checked my firewall. Made sure non-microsoft apps are allowed. Reinstalled the game and updater. Correctly typed in the password. And other given points. Link to comment Share on other sites More sharing options...
Aviat0r Posted February 23, 2020 Share Posted February 23, 2020 Make sure that you start the game with the SkylordsRebornUpdater. Don't run the Launcher directly. Link to comment Share on other sites More sharing options...
Dreamlord Posted February 23, 2020 Share Posted February 23, 2020 (edited) I always do. I simply experimented around when all other options failed. Additionally, internet connection is not an issue. Tested it on two different wi-fi's. Edited February 23, 2020 by Dreamlord Link to comment Share on other sites More sharing options...
Kubik Posted February 23, 2020 Share Posted February 23, 2020 you can not get "error 5" if you start it with an updater, and you can not get "Connect failed" message in game if you get "error 5", because the game will not even start. Link to comment Share on other sites More sharing options...
Dreamlord Posted February 23, 2020 Share Posted February 23, 2020 I see. Although it is strange. it worked perfectly a day ago. And there were no windows updates or game updates as far as I can remember. My wi-fi is stable and all files seem to be in order. Are there any other options that could potentially help me resolve this matter? Link to comment Share on other sites More sharing options...
Kubik Posted February 23, 2020 Share Posted February 23, 2020 as I said above your errors contradict each other, you can not have these two errors at same time. so start the game with updater and tell us what error you get, otherwise we can not help you Link to comment Share on other sites More sharing options...
Dreamlord Posted February 23, 2020 Share Posted February 23, 2020 Very well. I launch SkylordsRebornUpdater(as administrator) > press Play > enter email + password(correctly from the first try) > press log in >wait for about 5 seconds > "Connect Failed!" Link to comment Share on other sites More sharing options...
Aviat0r Posted February 23, 2020 Share Posted February 23, 2020 Can you send the logs located in your MyDocuments\BattleForge\Diag directory? The newest file called _launcher_log_yyyy_mm_dd_nnn.log where yyyy_mm_dd is the year, month and day and nnn a number. The file with the highest number at the end should be the most recent file. Link to comment Share on other sites More sharing options...
Dreamlord Posted February 23, 2020 Share Posted February 23, 2020 There you go. _launcher_log_2020.02.23_20.log Link to comment Share on other sites More sharing options...
Kubik Posted February 24, 2020 Share Posted February 24, 2020 this log says the game was closed before it send login request can you please delete whole `MyDocuments\BattleForge\Diag` directory, and try again only once. and then send all _launcher_log_2020.02.*.log, and log.txt Link to comment Share on other sites More sharing options...
Dreamlord Posted February 24, 2020 Share Posted February 24, 2020 Battleforge folder in documents is deleted. Upon launch, it created new one. Here are the files you requested. _launcher_log_2020.02.24_0.log log.txt Link to comment Share on other sites More sharing options...
Kubik Posted February 24, 2020 Share Posted February 24, 2020 this is weird, both logs say that the other app closed first. can you check with task manager is `Launcher.exe` is running before pressing login button? Link to comment Share on other sites More sharing options...
Dreamlord Posted February 25, 2020 Share Posted February 25, 2020 Okay. Launched SkylordsUpdater > Pressed Play > Opened Task manager > Launcher.exe was in the list. Link to comment Share on other sites More sharing options...
Kubik Posted February 25, 2020 Share Posted February 25, 2020 can you copy both log files, before pressing login, after you get connection failed, and after closing the game, and send all 6 files please. Link to comment Share on other sites More sharing options...
Dreamlord Posted February 25, 2020 Share Posted February 25, 2020 Done. battleforge logs.rar Link to comment Share on other sites More sharing options...
Kubik Posted February 25, 2020 Share Posted February 25, 2020 `Documents\BattleForge\config.xml` can you check if `<network serveruri="127.0.0.1:7399"` the IP is correct? If not just send the file, and I will check it Link to comment Share on other sites More sharing options...
Dreamlord Posted February 25, 2020 Share Posted February 25, 2020 The IP is identical. 127.0.0.1:7399 Link to comment Share on other sites More sharing options...
Kubik Posted February 25, 2020 Share Posted February 25, 2020 (edited) Put this LINK REMOVED to the game folder and run it, if it will have different result Edited February 26, 2020 by Kubik LINK REMOVED Link to comment Share on other sites More sharing options...
Dreamlord Posted February 25, 2020 Share Posted February 25, 2020 Downloaded the file > put it in the game folder > launched it > game started > tried to log in > connect failed. Link to comment Share on other sites More sharing options...
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