FalkenFlyver 0 Posted November 11, 2018 Share Posted November 11, 2018 NAME: Card not received after buyout auction, got empty mail SEVERITY: 1 LOCATION: Auction House REPRODUCIBILITY: First time it has happened. DESCRIPTION: Bought a couple of cards. This one just disappeared. Not sure if it happened while collecting the other cards, or if it never arrived in mail. SCREENSHOT: Screenshot of mail and search in cards, it's not there. ADDITIONAL INFORMATION: So it's 1. mail never arrived, 2. it failed while pressing collect all, 3. it failed because I had 2 mails ready for buyout and I opened the first, and the second then failed. Not sure! Quote Link to post Share on other sites
FalkenFlyver 0 Posted November 11, 2018 Author Share Posted November 11, 2018 Update: So I bought the card again. And it worked. Played a few matches. Then I couldn't play the card in a match. When I relogged the card was gone from my collection. This is the 2nd card that I succesfully bought from AH (just after). So now the second card is gone too. Quote Link to post Share on other sites
BrianOKlopper 0 Posted November 12, 2018 Share Posted November 12, 2018 I got nearly the same problem yesterday evening. I bought an Avatar of Frost (1050 BFP) and a Mountaineer (1250 BFP) directly after each other in the AH. I received the cards by Mail. The cards have been visible in my card library. I could summon them in the Forge once. And after that they are suddenly gone from my library. 3 mins later a System admin released a System massage that the AH is broken somehow. Now I lost 2,300 BFP and the two cards. For me it is the first time that something got lost. Is there any possibility to get the BFP or cards back? Quote Link to post Share on other sites
xHighTech 39 Posted November 12, 2018 Share Posted November 12, 2018 (edited) @BrianOKlopper looks like that you bought 1 of my buggy avatar's. Msg me ingame in the evening. I should have your BFP if nothing has changed. Edited November 12, 2018 by xHighTech Quote Link to post Share on other sites
BrianOKlopper 0 Posted November 12, 2018 Share Posted November 12, 2018 @xHighTech That's very kind of you! Thank you very much! Your response might be a ray of hope for other players who might lost a lot of BFP yesterday... Quote Link to post Share on other sites
Morumbi 0 Posted November 12, 2018 Share Posted November 12, 2018 I had the same bug i bought a avatar of frost (1569 BFP) yesterday,i opend the massage and had it in my collection, after a rellog it was gone. Quote Link to post Share on other sites
PoWei 0 Posted November 12, 2018 Share Posted November 12, 2018 ich hab gestern den grünen wurm geholt für 599 bf heute ist er weg und die punkte auch was kann ich tun? Quote Link to post Share on other sites
Kubik 309 Posted November 13, 2018 Share Posted November 13, 2018 why you saying "same bug"??? We was trying to reproduce this one whole yesterday with no success card always arrived. The bug that seller was able to get card back was already fixed, but we found no way to receive empty mail, or not receive mail at all. Quote Link to post Share on other sites
Morumbi 0 Posted November 13, 2018 Share Posted November 13, 2018 I meant the same bug as "BrianOKlopper" not as topic. sry should have clarified it better Quote Link to post Share on other sites
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