Natureknigt Posted November 10, 2018 Share Posted November 10, 2018 Prologue: I have an issue and I would be very happy if someone could help me solve it. Chapter 1: The Problem I have a problem, nothing happens when I try to start the game from the launcher. When I try to run it, the launcher closes and I get a small ping, nothing else. Chapter 2: Steps Taken I have tried a lot of different solutions: 1. I have tried to shut off my antivirus. 2. I have reinstalled the entire thing. 3. I have updated my drivers. 4. I have tried copying the folder from another computer where it worked. 5. I have tried looking for similar issues on the forums but to no avail. Chapter 3: My Specs Chapter 4: Exception I went to my documents and found the log and the crashdump file, this is what I've got: Log: [INFO][Direct3D 9]: Start Scan [INFO][Direct3D 9]: Found Adapter: NVIDIA GeForce GTX 950M [INFO][Direct3D 9]: Support Hardware vertex processing [INFO][Direct3D 9]: Support SM 3.0 [INFO][Direct3D 9]: End Scan [INFO][Direct3D 11]: Start DXGI scan. [INFO][Direct3D 11]: Found Adapter: NVIDIA GeForce GTX 950M [INFO][Direct3D 11]: Supports Techlevel 11.0 [INFO][Direct3D 11]: End DXGI scan. [INFO][app]: BattleForge Final Build: 397096 (Retail branch) [INFO][app]: CPU GenuineIntel family 6 (P2, P3, Pentium-M, Athlon) detected. [INFO][app]: CPU clock speed is ~2593 MHz. [INFO][app]: CPU has 8 cores. [INFO][app]: CPU rating is 16 points. [INFO][app]: GFX rating is 16 points. [ERROR][BASE]: Unhandled exception error. Crash dump written. [ERROR][BASE]: Link to comment Share on other sites More sharing options...
Kiwi Posted November 10, 2018 Share Posted November 10, 2018 @Natureknigt Have you tried downloading DirectX9 as the game requires this to run. Link to comment Share on other sites More sharing options...
Natureknigt Posted November 10, 2018 Author Share Posted November 10, 2018 1 minute ago, Kiwi said: @Natureknigt Have you tried downloading DirectX9 as the game requires this to run. I am using DirectX 12 Link to comment Share on other sites More sharing options...
Kiwi Posted November 10, 2018 Share Posted November 10, 2018 You need to install DirectX9 as it isn't in Windows 10, otherwise you can't play the game. Link to comment Share on other sites More sharing options...
Natureknigt Posted November 11, 2018 Author Share Posted November 11, 2018 19 minutes ago, Kiwi said: You need to install DirectX9 as it isn't in Windows 10, otherwise you can't play the game. I installed it and it still does not work, I get the same exception, when I look at the log. I can see that the game opens for a second in the task manager, before closing. 4 minutes ago, Natureknigt said: I installed it and it still does not work, I get the same exception, when I look at the log. I can see that the game opens for a second in the task manager, before closing. I found the issue; I needed to change an entry in the config file, so that it forced the game to run using directX 9. I changed: maxshader="0" to maxshader="768". I found the information on the Need Help page. Thanks for the help, you can mark this as solved. Link to comment Share on other sites More sharing options...
Kiwi Posted November 11, 2018 Share Posted November 11, 2018 As this problem has been resolved so I shall close and move the thread. Link to comment Share on other sites More sharing options...
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