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The game won't open


Natureknigt

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Prologue:

I have an issue and I would be very happy if someone could help me solve it.

Chapter 1: The Problem

I have a problem, nothing happens when I try to start the game from the launcher. When I try to run it, the launcher closes and I get a small ping, nothing else.

BattleforgeLauncher.thumb.png.3d8b05a3ca1ca9fc9764df98654f236d.png

Chapter 2: Steps Taken

I have tried a lot of different solutions:

1. I have tried to shut off my antivirus.

2. I have reinstalled the entire thing.

3. I have updated my drivers.

4. I have tried copying the folder from another computer where it worked.

5. I have tried looking for similar issues on the forums but to no avail.

Chapter 3: My Specs

BattleforgeMySpecs.thumb.png.05d674472075aac9a6f3fc2501baafa8.png

Chapter 4: Exception

I went to my documents and found the log and the crashdump file, this is what I've got:

BattleforgeException.thumb.png.79d5d1493468da142d9af60a389e6807.png

Log:

[INFO][Direct3D 9]: Start Scan
[INFO][Direct3D 9]: Found Adapter: NVIDIA GeForce GTX 950M
[INFO][Direct3D 9]: Support Hardware vertex processing
[INFO][Direct3D 9]: Support SM 3.0
[INFO][Direct3D 9]: End Scan
[INFO][Direct3D 11]: Start DXGI scan.
[INFO][Direct3D 11]: Found Adapter: NVIDIA GeForce GTX 950M
[INFO][Direct3D 11]: Supports Techlevel 11.0
[INFO][Direct3D 11]: End DXGI scan.
[INFO][app]: BattleForge Final Build: 397096 (Retail branch)
[INFO][app]: CPU GenuineIntel family 6 (P2, P3, Pentium-M, Athlon) detected.
[INFO][app]: CPU clock speed is ~2593 MHz.
[INFO][app]: CPU has 8 cores.
[INFO][app]: CPU rating is 16 points.
[INFO][app]: GFX rating is 16 points.
[ERROR][BASE]: Unhandled exception error. Crash dump written.
[ERROR][BASE]: 

 

 

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19 minutes ago, Kiwi said:

You need to install DirectX9 as it isn't in Windows 10, otherwise you can't play the game.

I installed it and it still does not work, I get the same exception, when I look at the log. I can see that the game opens for a second in the task manager, before closing.

4 minutes ago, Natureknigt said:

I installed it and it still does not work, I get the same exception, when I look at the log. I can see that the game opens for a second in the task manager, before closing.

I found the issue; I needed to change an entry in the config file, so that it forced the game to run using directX 9.

I changed: maxshader="0" to maxshader="768".

I found the information on the Need Help page.

Thanks for the help, you can mark this as solved.

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