MephistoRoss Posted September 7, 2018 Share Posted September 7, 2018 Edit by DragonOfime: This thread is for reference purposes, so people know which general issues the staff are aware of. It is NOT for posting your own issues. Please follow the proper procedure if you have a problem to report. Edit by Ultrakool: Thread outdated as of 1.1.19 Hi, As you might have noticed we are having some issues with the servers since the start of the open stress test. Here are the most common known issues that the Devs are working on. There is no need to report these issues if you encounter them and it is pointless to ask what you can do about it or when it will be solved. The Devs are already working on it as fast as they can. So please be patient. Disconnect upon entering the forgeThis means you timed out when trying to connect. This happens when there are too many login attempts at the same time, so please wait and try again later. The Devs are already working on a solution. Account not activatedYour account is activated if you can login to this forum. No email is sent, so you can ignore this message and just retry to login. Freeze/disconnect ingame or at loading screen Freezes and disconnects while creating a lobby, loading a game, being in the AH, in the forge, ingame, clicking on a map on the worldmap etc. are normal atm due to the servers being unstable. The Devs are working on it to fix this. No need to report this unless it happens after specific actions that you can reproduce each time. No progression or gold/XP rewards after match When you finish a PvE match, you wont receive any gold or XP and the next map or difficulty is not unlocked. Discord announcement from Fiki (2018-09-18) Let's clear some stuff up: - We're aware of all possible crashes, disconnects and freezes, you don't need to ping us or notify every now and then - The crashes, disconnects and freezes are random and not player or server specific, works for some, doesnt for rest - Do not trigger multiple actions (like switching from auction house to world map) fast one after another, give it 10-15 seconds - Just because you can't log in or you get disconnected, doesn't mean the servers are offline, they're just "refusing" your connection - Lobby or loading screen freezes are not map or player specific as well, they're also random - Inability to buy card upgrades is still being looked into - Mails, trades and decks should be less problematic, but still could have occasional problem or crash - Losing your BFP is unfortunately permanent at this stage, however we're looking at causes of them (you can't get your BFP back though) - Losing your cards in failed mailings or trades is permanent at this stage, however we're also looking into this (you can't get your items back) - If you notice that you've lost BFP or anything else, immediately relog, it could be returned upon next entering - Logging out and logging back in usually solves most of the problems (as well as launcher restarting) - When you encounter a bug, make sure you can reproduce it at least 3 out of 5 times before reporting it - This is also known, stop posting pictures of this error everywhere! https://cdn.discordapp.com/attachments/467012106533863439/491523028027703308/unknown.png For other issues, please check out: https://forum.skylords.eu/index.php?/topic/4207-need-help-check-this-thread-first-clientupdater-troubleshooting/ We thank you for your support and patience. MephistoRoss Eyedea, BurningDevil, jess13 and 20 others like this Link to comment Share on other sites More sharing options...
BrokenGlory Posted September 7, 2018 Share Posted September 7, 2018 (edited) Okay, nice to see that the problem is known! Thanks Edited September 7, 2018 by BrokenGlory Knightmayre likes this Link to comment Share on other sites More sharing options...
Dragonisser Posted September 7, 2018 Share Posted September 7, 2018 Might wanna sticky that under "The Open Stress Test is here!" if that is possible. Could prevent the thousands of post complaining about disconnects. Link to comment Share on other sites More sharing options...
Nerevar Posted September 7, 2018 Share Posted September 7, 2018 (edited) On 9/7/2018 at 12:01 PM, Dragonisser said: [...] Could prevent the thousands of post complaining about disconnects. As if ... I wish it would, though. Edited September 12, 2018 by Nerevar Link to comment Share on other sites More sharing options...
tbpeti Posted September 7, 2018 Share Posted September 7, 2018 (edited) First of all, thank you @MephistoRoss for finnaly posting this one, it is getting annoying to see even for me how many people just simply refuse to read the other posts... Maybe an even better way would be if you could place the link to this post on the main page, that way hopefully less people will complain. 2 hours ago, MephistoRoss said: The Devs are already working on it as fast as they can, some even ditched their real life work for it. This is not how you solve the problem. Anyone who did it, shame on you, your real life is much more important than a stupid game! And yes, i say this even though i was addicted to this game, and i can hardly wait for it to be ready, BUT there should be a line what you shouldn't cross. I know it is your passion, and you would like the game to finally be ready without any bugs, but don't give up your real life. Don't forget: You are the most important thing in your life. There is only 1 of You, while there are millions of others! Edited September 7, 2018 by tbpeti Dynar, LordofDread, Dodande and 2 others like this Link to comment Share on other sites More sharing options...
LagTheKiller Posted September 7, 2018 Share Posted September 7, 2018 Can we know whats the estimated overload by numbers? Like there is 1.5x times more player willing to connect than places on the server? It would help a lot, because after 30 login attempts i feel like IM playing Silkroad over again. Without PACC. I just want to know if its worth time to try to connect or should i wait for more stable/more servers online. BrokenGlory likes this Link to comment Share on other sites More sharing options...
Xamos Posted September 7, 2018 Share Posted September 7, 2018 A Login Que would have been helpful ;D Maybe add one in the near future? Because then everyone can see how many people are trying to login and also how long it might take for someone to get in the game. Dynar, DimDam, heecks and 1 other like this Link to comment Share on other sites More sharing options...
Kreative Posted September 7, 2018 Share Posted September 7, 2018 We are waiting for your news Link to comment Share on other sites More sharing options...
Benzegonzalo Posted September 7, 2018 Share Posted September 7, 2018 Thank you allot for all your efforts! YOure doing great work and im so happy to be able to play this game. Link to comment Share on other sites More sharing options...
Palmolive Posted September 7, 2018 Share Posted September 7, 2018 so well I'm logging in at 3 o'clock in the morning (german time) and I still disconnect upon entering the forge .. kinda sad. anyway I'm glad u guys are bringing back the game and I can't wait until everything is finished. :) Link to comment Share on other sites More sharing options...
MephistoRoss Posted September 7, 2018 Author Share Posted September 7, 2018 Just now, jonyjony said: I find a problem when in dark harvest 4 people click redy and then 5th person join and we all lost posicions and then game crashed Please make a bug report about this: Link to comment Share on other sites More sharing options...
EXAEX Posted September 8, 2018 Share Posted September 8, 2018 (edited) Hi guys. I wanted to add some known issues that i came across and or other ppl: -Unit movement is buggy -chests are hard to open (when all opening requirements are met) -some map terrain might be clipping (in fog) -random in game freeze that cant be lifted (back to the login screen with you) -random short freeze that solves it self after few seconds -freeze when trying to lock a deck -freeze when trying to save a deck -freeze when spamming orb button when you do not have enough manna -after cut scene plays game might be lagging a lot -login, disconnect (most common bug known to devs) -password error (error null value after logging in) -freeze when creating a game Some stuff that bothered me and should not make it to the final game: -Rare cards are too common (IMO it is too easy to get rare cards i do not remember it being so easy) -We need more servers / server cap is to low atm (what i saw is max 4x22 people very odd for a stress test) -Queue is needed if no multiple servers are added Edited September 8, 2018 by EXAEX Link to comment Share on other sites More sharing options...
Sarian Posted September 11, 2018 Share Posted September 11, 2018 Nice, we came that far. I could play one mission (it was amazing after that long time) and after that only dc´s, but that's what a stress test is for. It´s going forward and I am hyped. Calm down and just wait for devs update, they are working very hard for us. Link to comment Share on other sites More sharing options...
LordLoyal Posted September 12, 2018 Share Posted September 12, 2018 Guys keep calm, the server is giving his best. darkjuice, xsissel and C0MM4ND3RNIK0 like this Link to comment Share on other sites More sharing options...
FilmsAngel Posted September 24, 2018 Share Posted September 24, 2018 how you are doing with the sever issuses? if you need any money there is a place to donate or something? i really want the game to start working Link to comment Share on other sites More sharing options...
MephistoRoss Posted September 25, 2018 Author Share Posted September 25, 2018 3 hours ago, FilmsAngel said: how you are doing with the sever issuses? if you need any money there is a place to donate or something? i really want the game to start working Devs are making improvements each day, although some bugs are really hard to find the cause of, so this will take time. Money is not a problem right now, but if you want to donate you can do so through our patreon: https://www.patreon.com/skylordsreborn Link to comment Share on other sites More sharing options...
DragonOfTime Posted October 12, 2018 Share Posted October 12, 2018 Thread cleaned up. In the future, please do not use this thread to report your issues. We have a very nice system for that, so please use it, rather than clogging up this thread. Thank you. Link to comment Share on other sites More sharing options...
DarkSpawnWar Posted November 3, 2018 Share Posted November 3, 2018 (edited) Nvm Edited November 3, 2018 by DarkSpawnWar Figured it out Link to comment Share on other sites More sharing options...
Octanix Posted November 6, 2018 Share Posted November 6, 2018 Ok So I'm getting the Socket error 10054... my roommate beside me playing never has this issue. is there anything I can do to help on my end? Link to comment Share on other sites More sharing options...
TheManXD1996 Posted December 3, 2018 Share Posted December 3, 2018 (edited) when i start the "SkylordsRebornUpdater" it updates and then shutsdown and then start all over with the update. what am i doing wrong??? just delete it i will find the forum. through that it was this one sorry Edited December 3, 2018 by TheManXD1996 Link to comment Share on other sites More sharing options...
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